The AI+ Microsoft 365 Copilot Retail Specialty certification prepares you to apply AI and Copilot across merchandising, marketing, sales, inventory, customer engagement, and store operations. You will learn to improve productivity, support data-driven decisions, personalise customer experiences, and streamline retail workflows. The certification covers retail data integration, prompt engineering, predictive insights, intelligent workflows, Copilot Studio agents, optimisation, and responsible AI. You will also gain practical experience using Copilot in Word, Excel, PowerPoint, Teams, and Outlook.
Certification overview:
Included Items: Instructor-led OR Self-paced course + Official exam + Digital badge
Certificate Duration:
- Instructor-Led: 1 day (live or virtual)
- Self-Paced: 8 hours of content
Prerequisites: Familiarity with Microsoft 365 applications such as Word, Excel, PowerPoint, Teams, and Outlook, along with a basic understanding of merchandising, inventory, sales, and store workflows. Learners should be able to interpret simple sales, inventory, and performance reports, express tasks clearly using goals, context, and constraints, and review AI-generated outputs for accuracy, privacy, fairness, and compliance.
Exam Format: 50 questions, 70% passing, 90 minutes, online proctored exam
Why this certification matters:
Builds practical retail AI skills: Learn to apply Microsoft 365 Copilot across merchandising, marketing, inventory, sales, customer engagement, and store operations. Improves speed and productivity: Automate repetitive tasks, reporting, content creation, meeting summaries, and routine communication. Supports smarter decisions: Use retail data, predictive insights, and analytics to guide planning and operational choices. Strengthens customer experiences: Create more relevant campaigns, personalised interactions, and responsive retail services. Enhances Microsoft 365 expertise: Gain hands-on experience using Copilot in Word, Excel, PowerPoint, Teams, and Outlook. Enables workflow automation: Design intelligent workflows and Copilot Studio agents for real retail needs. Improves team collaboration: Streamline communication and information sharing across stores, departments, and business functions. Promotes secure AI adoption: Apply responsible AI, privacy, safety, compliance, and human oversight practices. Prepares you for AI-enabled retail: Develop the skills needed to support efficient, data-driven, and customer-focused retail transformation.
Who should enrol:
Retail Professionals: Those who want to enhance their retail skills by applying AI and Microsoft 365 Copilot to improve customer experiences, operations, and decision-making.
Store Managers and Retail Leaders: Those who want to use AI-powered insights to optimise store performance, improve communication, and make data-driven operational decisions.
Merchandising Professionals: Those who want to apply AI techniques for product planning, inventory optimisation, store layouts, and merchandising strategies.
Marketing and Sales Professionals: Those who want to leverage Microsoft 365 Copilot for campaign creation, customer personalisation, sales strategies, and promotional planning.
Retail Operations Teams: Those who manage daily retail workflows and want to use AI tools to improve productivity, reporting, collaboration, and operational efficiency.
Business Analysts and Data Professionals: Those who want to explore AI-driven analytics, retail insights, demand forecasting, and data-supported decision-making.
Microsoft 365 Users and Technology Professionals: Those who want to understand how Microsoft 365 Copilot can transform retail workflows using applications such as Word, Excel, PowerPoint, Teams, and Outlook.
Retail Transformation and Innovation Leaders: Those who want to implement AI strategies, improve organisational productivity, and drive digital transformation across retail environments.
Professionals Interested in AI-Powered Retail: Those who want to build foundational expertise in combining artificial intelligence, Microsoft 365 Copilot, and modern retail practices.
